New electricity connections

Do you need a basic or negotiated connection?

• Basic connections

  Apply for this if you’re arranging a new connection or connecting temporary supply to a building site that:

  • Will be less than 100 amps per phase, and/or
  • Doesn't require any network changes or alterations

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  How long will it take to finalise my connection?

  The average time for us to finalise our component of the basic connections process is approximately 4-6 weeks. In addition to the work we undertake, your energy retailer will arrange for the meter installation and final connection.

  How much will my connection or alteration cost?

  We offer 16 types of basic connection services. View our fees and descriptions.

  Will I need to pay a deposit?

  No deposit is required.

  What do I need to know before starting my application? 

  • The distance from our existing electricity supply to your proposed connection (in metres)
  • How much of this distance is on your property, public roads or neighbouring properties (in metres)
  • How much of this distance is underground or overhead (in metres)
  • The pole identification number you connect to or propose to connect to 
  • Will the line be crossing a neighbour’s property? If yes, are they likely to grant an easement? Have you discussed the easement with your neighbour?
  • Total proposed connection demand (in amps)
  • Existing demand (for existing connections) (in amps)
  • Number of phases (1, 2 or 3)
  • Estimated annual consumption
  • Maximum motor starting load (in amps)
  • Total air-conditioning/heat pump loading, input load only (in kW)
  • Site sketch and demand assessment
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• Negotiated connections

  Apply for this for if you’re connecting a new supply or temporary/builder's supply and your connection will be over 100 amps or requires network changes. A negotiated connection is required when none of our standard basic connection types are suitable and we’ll need to investigate further to determine the work required to complete your connection.

  Read more

  How long will it take to get connected?

  The average time for us to finalise our component of the negotiated connections process is approximately 4-6 months. In addition to the work we undertake, your energy retailer may need to arrange for the meter installation and final connection.

  How much will my connection or alteration cost?

  You’ll be provided with a quote (called a letter of offer) after we’ve completed our network assessment and design.

  Will I need to pay a deposit?

  Yes. In most cases payment of the estimated design costs will be required after we process your application. The design costs will be estimated based on the work required to provide you with a connection offer. For large (over 100 amps) or complex projects you may be asked to pay a non-refundable assessment fee of at least $2,603.24 (incl. GST) depending on the request.
  
  Please note: The estimated design costs are deducted from your contribution within our letter of offer. If you don’t proceed with the offer the design costs and/or application fee won’t be refunded (unless there are unused funds). Any additional costs associated with preparing your connection offer will be invoiced to you.

   What do I need to know before starting my connection application? 

  • The distance from our existing electricity supply to your proposed connection (in metres)
  • How much of this distance is on your property, public roads or neighbouring properties (in metres)
  • How much of this distance is underground or overhead (in metres)
  • The pole identification number you connect to or propose to connect to
  • Will the line be crossing a neighbour’s property? If yes, are they likely to grant an easement?
  • Have you discussed the easement with your neighbour?
  • Total proposed connection demand (in amps)
  • Existing demand (for existing connections) (in amps)
  • Number of phases (1, 2 or 3)
  • Estimated annual consumption
  • Maximum motor starting load (in amps)
  • Total air-conditioning/heat pump loading, input load only (in kW)
  • Site sketch and demand assessment
  Open Close Accordion