For enquiries about bills, connections and disconnections when moving, please contact your energy retailer.
National Relay Service
If you are deaf or have a hearing impairment, contact us through the National Relay Service:
Speak and listen users phone 1300 555 727 then ask for:
1300 137 008 for residential and business enquiries
132 004 for emergencies and faults
If you require assistance of an interpreter, please contact TIS National on 131 450 and ask to be connected to TasNetworks.
PO Box 606
MOONAH TAS 7009
If you would like to lodge a complaint, please view our Customer Charter.
Right to information
You have a right to information that will help you understand what we do and how we do it. View our right to information policy.