For enquiries about bills, connections and disconnections when moving, please contact your energy retailer.
National Relay Service
If you are deaf or have a hearing impairment, contact us through the National Relay Service:
Speak and listen users phone 1300 555 727 then ask for:
1300 137 008 for residential and business enquiries
132 004 for emergencies and faults
If you require assistance of an interpreter, please contact TIS National on 131 450 and ask to be connected to TasNetworks.
PO Box 606
MOONAH TAS 7009
It is the aim of the complaints handling framework to direct all efforts towards satisfying a complaint rather than allowing it to remain unresolved and thereby escalating into a dispute.
Any unresolved complaints involving National Electricity Market participants that escalate into disputes will be managed according to our Dispute Management System (DMS).
Our DMS has been developed in accordance with the guidance notes prepared by the Dispute Resolution Adviser to the Australian Energy Regulator.
To find out more about our dispute management system, please phone 1300 137 008.
Right to information
You have a right to information that will help you understand what we do and how we do it. View our right to information policy.