We understand a continuous power supply is very important to you as a life support customer; however, please be aware we're unable to guarantee supply of electricity 100% of the time.
If we need to interrupt your power to undertake planned maintenance or construction, we'll give you at least four business days’ written notice so you can make alternative arrangements.
What you can do
Consider installing an uninterruptible power supply device. Contact a licensed electrician for this.
Discuss with your doctor or other health professional suitable plans of action in the event of an outage. An action plan may include options of going to another location like a neighbour's house, relative's house or the nearest hospital.
In an unplanned outage
Please call us on 132 004 and press 2 at the menu. When your call is answered, please state you're a registered life support customer.
We'll endeavour to have your power restored as soon as we can, but there may be reasons beyond our control (such as vehicle accidents or inclement weather) that may affect the supply to your area for an extended period of time.
Please contact us on 1300 137 008 within 30 days to let us know if the life support equipment at your address is no longer required.
Please note: Contact your electricity retailer to say you require a life support system as you may be eligible to receive a concession on your power bill.