Power outage safety and preparation

Be prepared for a power outage

  • Stay in touch – follow TasNetworks on Facebook and Twitter and check our website for current outages on your mobile device
  • Keep informed of storm and bushfire warnings through TasAlert on Facebook and Twitter
  • Keep our 24-hour fault number 13 2004 in an easily accessible place (such as on your fridge or pin-board or save it as a contact in your mobile phone)
  • Prepare a home emergency kit which includes items that will assist you during power outages:
    • A battery-operated or wind-up radio and spare batteries (tune it to ABC local radio to receive power restoration updates)
    • A battery-operated torch with spare batteries or a wind-up torch
    • A first aid kit and any medications essential to you and your family’s health
    • Mobile phone and charger that works off a car cigarette lighter or a portable battery charger for the mobile phone
    • Special items for vulnerable people, such as babies or the disabled
    • Non-perishable food and water
    • Utensils and a can opener
    • Be aware that if you have solar panels, your power will still go out unless you have a battery storage system set up for off-grid operation
    • If you use gas bottles, have a spare one as well
    • If you use electricity for heating, have some extra blankets and clothing

If you wish to include items that will assist you in storm and bushfire events, view the information provided on the TasAlert website.

  • Know how to manually override electronic access to your home or garage
  • Tie down any loose items around your home and garden that could become airborne during severe winds such as outdoor furniture, trampolines and other play equipment
  • Call our Customer Service Centre on 13 2004 if you see sparks from  powerlines nearby or trees or foliage too close to powerlines
  • If someone in your home is dependent on electric powered, life-sustaining equipment view our Life Support Fact Sheet.

Stay safe during power outages

  • Always stay well clear of fallen powerlines, they may be live. Report fallen powerlines to 13 2004.
  • In storms, avoid using a landline phone. If you experience dimmed or flickering lights, turn off and unplug non-essential appliances. Do not touch your switchboard or anything metallic (including taps) and call TasNetworks Customer Service Centre on 13 2004 (using a mobile phone only). Check your CablePI - When it is working correctly it will show a solid green light. An alarm or flashing amber light indicates a problem.
  • Disconnect or turn off all appliances such as chargers, TVs, computers, laptops, modem/routers or any appliance that will turn on automatically when power is restored. If several appliances start up at once, they may overload electrical circuits.
  • Listen to your local ABC radio station on a battery operated radio or the car radio for power restoration updates.
  • Use battery operated torches. Do not use candles as this increases the risk of fire.
  • Avoid opening the fridge or freezer. Food will last longer if you keep doors closed.
  • Use a portable generator with extreme caution. Always use it in a well-ventilated area and connect appliances directly to the generator. Keep the generator dry and do not use in wet conditions.
  • Cook on a gas BBQ - but leave it outside. It is dangerous to bring a gas-fired BBQ inside.
  • Do not plug back-up generators into your switchboard. It is dangerous and can impact on the crews trying to repair the network.
  • If you have solar panels on the roof these may still be generating electricity even if your lights are out. Do not climb onto your roof to inspect the panels - stay well away.
  • Keep the house warm in winter by pulling curtains closed and be aware that pipes can freeze and burst in winter. If necessary, let taps drip slowly. Tank water users may need to take different measures
  • Leave one light turned on so you'll know when the power comes back on.

When power is restored

  • Restock and recharge the batteries you used.
  • Throw out any food that has gone off in the fridge or freezer.
  • If you have solar panels, we recommend customers check to ensure their solar system has been restored after any planned or unplanned power outage. Not all solar inverters will switch back on automatically after an interruption to the power supply.