Unplanned interruptions

Unplanned interruptions

Power interruptions are often unavoidable. They can occur due to extreme weather events such as storms, lightning, bushfires, car accidents, trees or branches falling onto powerlines, or faults in the network. These are unplanned outages.

If your power goes out it’s handy for us to know if the interruption is affecting only your property or is more widespread. Check with your neighbours before calling us and then contact us via our 24-hour fault centre on 132 004 and listen to the options carefully to report an outage or to hear the current outages in your area.

Remember during a major event, our telephone lines may become congested. We ask for your patience during this time and will endeavour to get to your call as soon as we can.

If you can see or hear something that could help identify the problem please let us know. In some cases our crews may be patrolling a long section of line to identify the problem and more precise details could mean a big difference in restoration times. Remember all fallen powerlines should be considered live and you should keep well clear of them. Please report all fallen powerlines to our fault centre on 132 004. In case of a life-threatening emergency call 000.

Momentary interruptions

A momentary power interruption is defined as a power outage of less than one minute. Often when a momentary interruption occurs it could be one of our protection devices working to prevent a major power outage. These devices are called reclosers and they are an important part of a reliable power supply.

Home emergency kit

TasNetworks recommends every household has a kit to assist in the event of an extended power interruption. This kit should be in a handy location that all members of the family can access. It should include:

  • A battery-operated or wind-up radio and spare batteries (tune it to ABC local radio to receive power restoration updates)
  • A battery-operated torch with spare batteries or a wind-up torch
  • A first aid kit and any medications essential to you and your family’s health
  • Mobile phone and charger that works off a car USB port or a portable battery charger for the mobile phone
  • Special items for any vulnerable people, such as babies or the disabled
  • Non-perishable food and water
  • Utensils and a can opener
  • Be aware that if you have solar panels, your power will still go out unless you have a battery storage system set up for off-grid operation
  • If you use gas bottles, have a spare one as well
  • If you use electricity for heating, have some extra blankets and clothing

Please remember candles pose a safety risk and could start a fire if left unattended. You should always use battery-operated torches during a power outage to reduce the risk. A phone that does not need mains power to operate will enable you to contact someone in the event of an emergency.