Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

Unexpected error

An unexpected error has occurred. Please re-enter the information submitted or call us on 1300 137 008.


Please be aware we’re unable to compensate customers for any loss or damage caused as a result of events outside our control, such as severe weather, accidents, vandalism etc.

If you've experienced an extended power outage you may be entitled to payment through our power supply guarantee scheme.

Make a claim or request an insurance letter

Make a claim

Submit your Claim online

Insurance letters

If you’re considering making a claim under your own insurance policy, we may be able to provide you with a letter about the incident that affected your power supply