Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

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Power outage advice

Unplanned power outages can occur suddenly and without warning. Understanding what to do before, during, and after an outage will help ensure your safety and comfort until power is restored.

Prepare for power outages

While most outages are temporary, they can disrupt daily life and pose safety risks if you’re not prepared.

During a power outage

Learn what to do during a power outage to keep yourself and your household safe, comfortable, and informed.

After the power outage

When the power comes back on, take a few simple checks before returning to normal.

Life support customers

Information for those dependent on electric powered, life-sustaining equipment.

Business customers

Keep your business running safely and reduce the impact on your operations during an outage.