Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

Unexpected error

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Streetlights

At the request of local councils and government bodies, we’re improving the safety and security of local communities through the supply, installation and maintenance of more than 50,000 streetlights across the state.

Many local councils are actively working to upgrade existing streetlights with energy-efficient LEDs and photoelectric cells (PE cells). The new LED streetlights are fitted with light sensors that are individually controlled, causing some lights to turn on at different times depending on their location and exposure to the sun. This means you may see some lights turn on and off up to an hour later than others.

Please call us on 132 004 if you observe any of the following:

  • An entire bank of streetlights are out (more than 5 in a row)
  • Streetlight cover is falling off
  • Streetlight wires are exposed or sparking
  • Streetlight head is broken or hanging dangerously from the streetlight
  • Streetlight pole impacted by motor vehicle
Before reporting a streetlight fault or outage, please ensure you have waited one hour after sunset (complete darkness) to confirm the streetlight is not working.

You’ll need the power pole’s 6-digit pole ID before you can report a streetlight fault or outage.

Lights out?

Tell us about a streetlight fault or outage. You'll need the power pole's 6-digit pole ID before you can report a fault

New streetlights

This form is only to be used by Councils for new streetlight fixture connections or changing fixtures on existing streetlights. Please submit a Public Lighting application through the Connections Portal if a new streetlight/s installation is required.

Frequently asked questions

  • I've seen a streetlight that looks unsafe, what should I do?
    Please contact us on 132 004 to report an unsafe situation, such as:
    • Streetlight cover is falling off
    • Streetlight wires are exposed or there is sparking
    • Streetlight head is broken or hanging dangerously from the streetlight
    • Streetlight pole impacted by motor vehicle
  • Why do some streetlights come on at different times to others?
    Traditionally, streetlights were connected to each other with an overhead wire and would all turn on at the same time.

    Many local councils are actively working to upgrade existing streetlights with energy-efficient LEDs and photoelectric cells (PE cells). The new LED streetlights are fitted with light sensors that are individually controlled, causing some lights to turn on at different times depending on their location and exposure to the sun.

    This means you may see some streetlights turn on and off up to an hour later than others.
  • Why are you changing to a new type of streetlight?
    TasNetworks is improving the safety and security for our local communities by upgrading streetlights with smart technologies like LED’s and PE cells. Smart lighting emits far less carbon than average lights and require less maintenance which make them better for the environment and more cost efficient for the community.
  • What is an LED?
    Light-emitting diodes (LEDs) are compound semi-conductor devices that produce visible light when an electrical current passes through them.
  • What is a PE cell?
    A PE cell is a photoelectric cell, which turns the streetlight on when the lighting level drops below a certain level. The new LED street lights are fitted with light sensors that are individually controlled, causing some lights to turn on at different times depending on their location and exposure to the sun. This means you may see some lights turn on or off up to an hour later than others.
  • Are LEDs brighter than traditional streetlights?
    When compared to previous street lighting, LEDs may appear both brighter and whiter. This is largely due to the colour of the lights. The direct light from LEDs will provide increased visibility and minimise glare, which also reduces light into and onto properties in most situations.