Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

Unexpected error

An unexpected error has occurred. Please re-enter the information submitted or call us on 1300 137 008.

Working near underground cables

Damage to underground assets can result in serious injury. Before starting any ground work, make sure all underground assets are located. Submit a free online request for infrastructure plans to Before You Dig Australia.

Underground cables flow chart

Please follow this flowchart or look at the exclusion zones diagram below to see how close to cables you are allowed to work.

Flow chart displaying information about working near underground cables

Underground cable exclusion zones

Exclusion zones provide the minimum allowed working distance from underground cables.

Underground cable exclusion zones disgram

Cable depths

Please be aware:
  • All cable depths are approximate
  • Other utilities may have different clearance depths
Diagram of cable depths