Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

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Digging around power poles

Some industries require you to work near our assets. There are rules that state how close you can work around our assets in order to maintain a safe distance, as well as training you may need to have.

What training do I need to work around power poles?

To work around power poles, you either need to have completed the relevant training or, when you’re working near power poles, be supervised by someone who's completed the relevant training.

Diagram A Temporary excavation limits when working near power poles

Training

To be trained as an Authorised Person, you need to complete either UETTDREL16A Working Safely Near Live Electrical Apparatus or UETTDREL14A Working Safely Near Live Electrical Apparatus as a Non-Electrical Worker.

Our Training Centre delivers training for UETTDREL14A Working Safely Near Live Electrical Apparatus as a Non-Electrical Worker. If you require training to become an Authorised Person please contact us.

Download UETTDREL14A Working Safely Near Live Electrical Apparatus as a Non-Electrical Worker course overview (PDF).