Be prepared, stay bright!

• Prepare for a bushfire

  Create a Bushfire Survival Plan that doesn't rely on power supply as bushfires can cause extended power outages. Prepare an emergency water supply with a generator, diesel-powered or petrol-powered pump as electric water pumps can't be used if your power supply is interrupted. 

  On Total Fire Ban days

  For everyone’s safety, on Total Fire Ban days we take extra precautions when operating the electricity network. These precautions include altering our processes to ensure power doesn’t automatically restore following a fault. As this process involves a physical inspection of powerlines, it may take a longer for power outages to be restored.

  We understand no one likes power outages and longer restoration times may be frustrating. However, the safety of our people and our communities are our number one priority and this process is an important part of reducing the risk of fire.

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• Prepare for a storm
  • Tie down loose items around your home and garden that could become airborne during severe winds such as outdoor furniture, building materials, trampolines and other play equipment.
  • Identify and prune trees that could come down in a storm. Don’t attempt to trim trees near powerlines yourself.
  • Keep your house weatherproof. Replace broken roof tiles, keep gutters clean and fix leaks to ensure water cannot access electrical systems or appliances.
  • Know the location of your meter box and mains switches and make sure these are protected from water damage.
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• Prepare for a flood

  Where possible lift all electrical appliances to a safe, higher position before the flood. If you have adequate flood warning, contact us on 132 004 to have your supply disconnected. beforehand. Please call as early as possible to allow time for us to respond. If your supply hasn't been disconnected, turn off all switches and main switches before the flood.

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Frequently asked questions

• How do I receive SMS alerts when there are power outages?

  You can sign-up to receive SMS alerts about power outages at your property and we’ll text you when a widespread power outage is impacting your property, the estimated restoration time of the power outage, and when the power has been restored. 

  Sign up to SMS alerts

   

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• My power supply is crucial, how do I ensure I have back up power?

  If you’re dependent on a continuous supply of power, consider installing an uninterruptible power supply device. Your electrician should be able to advise on the most suitable option for a continuous supply of power during times of power outages.

  If you're dependent on electric powered, life-sustaining equipment, please visit our life-support page for more information.

  For business customers, more information can be found on our business customers page.

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• Why are planned power outages necessary?

  TasNetworks’ primary role is to provide a safe and reliable electricity network to the Tasmanian community. In doing so, we may sometimes need to turn off the power for maintenance and upgrades to keep the network running smoothly. Whenever planned outages are scheduled, you can expect that we’ll give you at least 4 business day’s notice of the planned outage date and time.

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• How am I notified about planned power outages?

  Whenever planned outages are scheduled we’ll give you at least 4 business days’ written notice so you can make alternative arrangements. Affected customers will be notified via mail and SMS for those who have a mobile number listed with their retailer. In the event of an emergency, we may not be able to give you adequate notice.

  Call us on 132 004 or view our current power outages for information on current planned outages.

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• Why was my planned power outage cancelled?

  We may have to cancel planned power outages due to unexpected events, such as severe weather.

  We try to let our customers know as soon as possible of any cancelled planned power outages. However, when planned power outages are cancelled due to severe weather and other network emergencies we can't always get this message out in time.

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