Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

Unexpected error

An unexpected error has occurred. Please re-enter the information submitted or call us on 1300 137 008.

Substations for developers

We're changing our substation supplier from Schnieder Electric to Tyree Transformers. We have options available to developers needing a substation urgently.

Developer's toolkit

The following policies, guidelines, standards, specifications, forms and manuals are to assist developers, electrical designers and electrical constructors with the design and construction of new developments.

Policies and guidelines

Accredited service providers

Design standards

Construction and testing standards


Materials specifications


Audit checklists