Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

Unexpected error

An unexpected error has occurred. Please re-enter the information submitted or call us on 1300 137 008.

Report a streetlight fault

We endeavour to make repairs within 7 business days. However it can take up to 8 weeks for more complex streetlights. 

If you would like an update on a previously reported fault, please call our Customer Service Centre on 1300 137 008 with your case reference number, or submit an online enquiry.

Lights out?

Let us know about a streetlight fault.

New streetlights

This form is only to be used by Councils for new streetlight fixture connections or changing fixtures on existing streetlights. Please submit a Public Lighting application through the Connections Portal if a new streetlight/s installation is required.