Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

Unexpected error

An unexpected error has occurred. Please re-enter the information submitted or call us on 1300 137 008.

Home Safety

Electricity helps us to enjoy our lives every day. Here are some ways to keep your home safe and the people around you protected.

  • Keep filters clean on all appliances
  • Always keep electricity and water separate
  • Never leave hot appliances unattended
  • Replace frayed or damaged electrical chords
  • Never overload power boards with more appliances than the number of power points
  • Use reputable appliance brands that are approved for sale in Australia
  • Always use a licensed electrical contractor

Electricity powers everything from lights to gadgets. But it can also be dangerous if we're not careful. From power outlets to switches, it's important to know how to stay safe. Make your home a safe place, and know the risks so you can keep you and your family out of harm's way.

Call us on 132 004 if you observe these warning signs:

  • You get tingles from taps or metal fittings
  • Appliances or power tools give electric shocks
  • Lights vary in brightness
  • If there's excessive noise or sparking from switches or power points
  • If electrical appliances are working slowly
  • If you're concerned about the earth wire of your home, including: if your earth wire is disturbed or you notice a broken or damaged bare copper wire or green insulated wire around your house

When do I call an electrician?

  • If power points or light fittings are damaged
  • If fuses constantly blow or circuit breakers trip