Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

Unexpected error

An unexpected error has occurred. Please re-enter the information submitted or call us on 1300 137 008.

SMS alerts

Sign up to receive SMS alerts about power outages and meter readings at your property.

Don't delay - sign up today

Subscribe to SMS

By signing up for power outage alerts you'll receive an SMS:

  • when a wide-spread power outage is impacting your property
  • letting you know the estimated restoration time of the power outage
  • when the power has been restored
By signing up for meter reading alerts you'll receive an SMS:
  • notifying you of upcoming meter reads at your property
  • once the meter reader has attended your property
View our online services terms and conditions (PDF)