Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

Unexpected error

An unexpected error has occurred. Please re-enter the information submitted or call us on 1300 137 008.

Important documents

  • Electricity Supply Contract (Deemed)

    The Electricity Supply Contract (Deemed) (PDF) details the contractual agreement between us and you in relation to supply arrangements at your installation.

    Read more

    This contract doesn't need to be signed by you. This contract applies when you take supply of electricity from our network (unless you already have a negotiated supply contract with us or subsequently negotiate a contract with us).

  • Distribution Connection Pricing Policy

    Our Distribution Connection Pricing Policy (PDF) explains the way we charge for connecting to our distribution network.

    Read more

    We'll calculate charges for connecting or modifying a connection to our distribution network in a way that reflects the costs and benefits of that connection, while remaining compliant. Taking into account this range of factors, our policy approach is summarised as:

    • Customers requiring basic and standard customer projects are exempt from any requirement to contribute towards augmentation services
    • We're transitioning to more cost-reflective charging for standard customer projects that require transformers
    • We'll apply standard calculations and fixed rates where possible
    • We'll offer flexible pricing terms and introduce appropriate safeguards to ensure the connection charges are paid
    • Developers are eligible to refunds as part of the Developer Mains Scheme
Need help?

Need help?

Have any questions about our contracts or policies? Let us know