Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

Unexpected error

An unexpected error has occurred. Please re-enter the information submitted or call us on 1300 137 008.

Make a claim or request an insurance letter

Make a claim

If you’d like to make a claim for compensation from us, complete our claim form. Make sure your read our FAQs about claims before you start

Insurance letters

If you’re considering making a claim under your own insurance policy, we may be able to provide you with a letter about the incident that affected your power supply