Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

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Overhead powerlines

Some industries require you to work near our assets. There are rules that state how close you can work around our assets in order to maintain a safe distance, as well as training you may need to have.

What training do I need to work around overhead powerlines?

To work around overhead powerlines, you either need to have completed the relevant training or, when you’re working near overhead powerlines, be supervised by someone who's completed the relevant training.

Need tiger tails?

For our overhead powerlines, please send us an enquiry. You'll need to provide contact details and an outline of what's required, including a list of pole numbers. There's a timeframe and cost associated with this. If you want to put tiger tails on your service line, please contact us and we'll refer you to our external contractor (a fee will apply).

Table 1 Safe approach distances for Instructed or Authorised Persons

Instructed or Authorised Persons Safe approach distances (in metres)
  Person Mobile plant Vehicle
Low voltage (up to 1 kV) No contact 1 0.6
Above low voltage, up to and including 33 kV 0.7 1.2 0.7
Above 33 kV, up to and including 110 kV 1 1.8 1
Above 110 kV, up to and including 220 kV 1.8 2.4 1.8

Table 2 Safe approach distances for Ordinary Persons

Ordinary Persons Safe approach distances (in metres)
  Person Mobile plant Vehicle
Low voltage (up to 1 kV) 1 3 0.6
Above low voltage, up to and including 33 kV 2 3 0.9
Above 33 kV, up to and including 110 kV 3 3 2.1
Above 110 kV, up to and including 220 kV 4.5 6 2.9

Training

To be trained as an Authorised Person, you need to complete either UETTDREL16A Working Safely Near Live Electrical Apparatus or UETTDREL14A Working Safely Near Live Electrical Apparatus as a Non-Electrical Worker.

Our Training Centre delivers training for UETTDREL14A Working Safely Near Live Electrical Apparatus as a Non-Electrical Worker. If you require training to become an Authorised Person please contact us.

Download UETTDREL14A Working Safely Near Live Electrical Apparatus as a Non-Electrical Worker course overview (PDF).