Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

Unexpected error

An unexpected error has occurred. Please re-enter the information submitted or call us on 1300 137 008.

Report a streetlight fault

Lights out?

Tell us about a streetlight fault or outage. You'll need the power pole's 6-digit pole ID before you can report a fault

New streetlights

This form is only to be used by Councils for new streetlight fixture connections or changing fixtures on existing streetlights. Please submit a Public Lighting application through the Connections Portal if a new streetlight/s installation is required.