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Life Support customers

If you or someone in your household relies on electricity to operate Life Support equipment, it is important that you register as a Life Support customer with your electricity retailer or with us.

Life Support equipment

Any equipment that a medical practitioner considers essential to support a person's health may be considered Life Support equipment. Examples include:

  • Dialysis machines
  • Ventilator/respirators
  • External heart pumps
  • Apnoea monitors
  • Insulin pumps
  • Powered wheelchairs
  • Medically required heating or cooling
  • Medically required refrigeration

If you're unsure whether you're eligible, please contact us or speak with your doctor. To complete your registration, your medical practitioner will need to complete a medical confirmation form. Registering helps ensure you receive important notifications about planned interruptions to your electricity supply and enables us to better understand your circumstances during unplanned outages.

Registering for Life Support

To register, please contact your electricity retailer or TasNetworks, who will guide you through the registration process and any forms that need to be completed.

Contact us

Keep your Life Support registration up to date

Life Support registration is linked to a specific property. If you move house, change retailers, update your contact details, or no longer require life support equipment, please notify your retailer as soon as possible to ensure your registration details remain current and we know how to contact you with important outage information.

Be Prepared for a Power Outage

If you rely on electricity to operate medical equipment, having a Power Outage Plan is essential. Being prepared can help reduce stress for you, your family and your support network during an outage and ensure you know what actions to take in an emergency. While we endeavour to restore power to registered Life Support customers as quickly as possible, registration does not guarantee an uninterrupted electricity supply.

The Life Support Power Outage Plan website, developed by the Energy Charter with industry experts, is a great source of information specifically developed to help life support customers through power outages. It provides step-by-step guidance, downloadable templates and checklists, practical preparedness advice, and helpful tips.

Create your own Power Outage Plan

Have your power outage plan ready

Life Support registration provides important notifications and protections, but it does not guarantee an uninterrupted electricity supply. Unexpected outages can occur due to storms, accidents, equipment failures and other events outside our control, and planned outages are sometimes necessary to safely maintain and improve the electricity network.

Planned power outages

If we need to interrupt your electricity supply to undertake planned maintenance or upgrades, we will provide at least four business days' written notice so you can make alternative arrangements if required.

Unplanned power outages

If you experience an unplanned power outage, please call us on 132 004 and let us know that you are a Life Support customer.

We will endeavour to restore your electricity supply as quickly as possible. However, factors beyond our control, such as vehicle accidents, severe weather or significant network damage, may result in extended outages. Restoration updates will be provided on our website and, where possible, via SMS.

Life Support FAQs

  • Does being a life support customer guarantee me priority restoration in the event of a power outage?

    While we prioritise life support customers as much as possible, being a life support customer does not guarantee uninterrupted power supply or prioritised restoration in all instances. During storms, restoration works are scheduled in order of priority:

    • Safety first: for our crew and the public
    • Essential services: restore power to public safety facilities where possible, such as hospitals, nursing homes, police stations and fire stations
    • Extent of the damage: number of customers affected
    • After storms, power is restored in a sequential manner. Faults closest to the source of power (usually a substation) must be fixed first.
  • What happens if the power goes out unexpectedly while I am sleeping?

    We understand a continuous power supply is very important to you as a life support customer, however we’re unable to guarantee supply of electricity 100% of the time. You should discuss suitable plans of action in the event of a power outage with your health care provider and consider installing an uninterruptible power supply device, such as battery back-up. Contact an electrician for information about this.

  • How can I maintain power supply to my life support equipment during an outage?

    There are a number of ways you can ensure a supply of power to your life support equipment and other essential appliances during an outage. These include:

    • There are a range of rechargeable portable batteries that can be used with life support equipment. These batteries can be used wherever mains power is not available and can provide a handy back-up during unexpected power outages. Talk to your equipment provider to find out what options are available.
    • Consider installing an uninterruptible power supply device, such as a hard wired battery storage system. Battery storage systems help to ensure a steady and constant power supply within your premises and can provide the necessary backup power supply to run some or all of your household appliances during an outage.
    • You could also consider using a portable diesel or petrol generator which can be used to provide power supply to domestic appliances during an outage. Portable generators should only be used according to the manufacturer’s instructions as misuse can be dangerous.

    In all instances you should contact an electrician and/or your equipment manufacturer to discuss the most suitable options for your needs.

Explore more power outage information

Prepare for power outages

While most outages are temporary, they can disrupt daily life and pose safety risks if you’re not prepared.

During a power outage

Learn what to do during a power outage to keep yourself and your household safe.

After the power outage

When the power comes back on, take a few simple checks before returning to normal.

Business customers

Keep your business running safely and reduce the impact on your operations during an outage.