Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

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Glossary

Glossary of terms

Term Description
Air Break Switches Switches used to isolate sections of the electrical network, either for maintenance or to manage power distribution.
Arcing The phenomenon where electricity jumps across a gap in a circuit, creating a visible spark or sustained electrical discharge (arc). This can happen when a current flows through a gas, like air, rather than through a proper conductive path like a wire. Arcing can be dangerous, and needs attending to urgently. It produces intense heat that can ignite materials and cause fires.
Automatic Transfer Switches (ATS) Devices that automatically switch between different power sources, such as a main power-line and a backup generator.
Circuit Breakers Devices that protect circuits from over-currents and short circuits, by automatically interrupting the flow of electricity.
Conductor(s) What laymen know as ‘power-lines’. The cables and wires that carry electricity from one place to another on a network. We’ll usually just refer to them as ‘power-lines’ too, when communicating publicly.
Covered conductors Very modern power-lines protected by polymer layers of covering. They cost more than conventional bare wires, but last longer, need less maintenance, are more impact-resistant, and tend to result in fewer and shorter outages. They also significantly reduce fire risk, because of less sparking and direct conductor contact with trees, etc.
Insulator A crucial component that prevents electrical current from flowing to unwanted parts of the network. It protects safety and proper functioning. Insulators are typically made of non-conductive materials like glass, porcelain or composites. They isolate conductors from each other and structures on the ground.
Switching The process of re-routing power flow through different parts of the network, by opening or closing various circuits. For example, if a neighbourhood’s experiencing an outage because its usual supply line from the east gets damaged, we may be able to restore power to customers more quickly by temporarily supplying power through a different line from the west, and then take the necessary time to fix and repower the eastern line.
Transformer A crucial device that transfers electrical energy between circuits by changing voltage levels. Electricity is usually transported ‘in bulk’ at very high-voltage, via transmission lines, from the power stations that generate it. It then meets a transformer that ‘transforms’ it to low voltage, from which it’s distributed to homes and businesses via the distribution lines you see beside the road. Small transformers can sit atop a power pole. Very large ones are usually ground-based, and referred to as ‘substations’.
Trip A safety mechanism whereby a circuit breaker automatically disconnects (‘trips’) part of an electrical network, usually due to a fault, overload or something contacting the conductor(s). While it triggers an outage for that area, it helps prevent further damage to equipment, and potential hazards like fires.
Voltage The pressure, measured in volts, at which electricity travels through a circuit. In Australia, the standard electricity voltage supplied to homes and businesses is 230 volts at AC (alternating current).