Regulatory environment

We operate in a highly regulated business environment that is constantly changing. As a participant in the National Electricity Market (NEM), we're required to develop, operate and maintain our network in accordance with the National Electricity Rules (NER) and meet the requirements of the local jurisdiction. We contribute to the development of electricity industry policy, market arrangements and other regulations to maximise the long-term interests of electricity consumers, shareholders, stakeholders and other interested players.

An independent regulator – the Australian Energy Regulator (AER) – sets what we earn and can charge customers. For more information, please view our revenue and pricing information.

The Office of the Tasmanian Economic Regulator ensures that we meet our licence obligations and sets the minimum reliability standards for our distribution network. OTTER sets the Guaranteed Service Level scheme, which requires that we make payments to customers who experience interruptions to their supply on a rolling 12-monthly basis which exceed set limits for duration or frequency.

The Tasmanian Government sets the reliability standards for the transmission network. We plan the network to meet these standards. The standard allows our transmission customers to tell us what level of reliability they are willing to accept from the transmission network.

To find out more about the various bodies that regulate transmission and distribution in Tasmania, please visit: