Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

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What we do

We deliver power to Tasmanians. Our vision is to be trusted by our customers to deliver today and create a better tomorrow.

We own, operate and maintain the electricity transmission and distribution network in Tasmania. We deliver a safe, cost-effective and reliable electricity supply to more than 285,000 residential, commercial and industrial customers.

Our responsibilities include:

  • Keeping our people and our customers safe
  • Maintaining and replacing network infrastructure to ensure a reliable service for our customers
  • Connecting new customers to the network (including small and large-scale generators)
  • Investing in the network to support capacity growth
  • Operating the network on a day-to-day basis, including all power outage restoration
  • Maintaining the public lighting system

Our locations

We have two main offices: one in the Hobart suburb of Lenah Valley and the second in the Launceston suburb of Rocherlea. Our field-based team members are located at major resource centres at Cambridge, Rocherlea, Devonport and Burnie; substations in Trevallyn and Glenorchy; and at smaller regional depots known as response centres. Our Training Centre is located at Mornington, near Hobart.


We own a subsidiary business called 42-24 that specialises in telecommunications, information technology services and data centres.

Project Marinus

We're undertaking a feasibility and business case assessment into further Bass Strait interconnection, in partnership with the Australian Renewable Energy Agency, called Project Marinus. A final feasibility report and business case assessment will be released in December 2019.

The areas in blue in the diagram below indicate our role in Tasmania's electricity supply industry.