Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

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Engaging with you

We're committed to engaging with you about our activities and plans to create a better tomorrow. Our engagement framework (PDF) assists us to drive a culture of customer first aligned to our Customer Charter (PDF).

Bright Sparks

Our free electrical safety in schools program educates primary-school aged kids across Tassie about the safe use of electricity. Trained presenters deliver interactive sessions tailored to children (kindergarten to Year 6) that run for a minimum of 45 minutes. Would you like us to visit your child’s school? Contact us and request a session.

Customer Council

We value our relationship with you and our Customer Council is one of the ways we encourage two-way communication.

Our Customer Council is made up of Tasmanian customers and consumer representatives and assists us to have an ongoing conversation about issues that interest you, such as the price, reliability and safety of electricity, the costs and benefits of possible projects, and the environmental impacts of our business.

Our partners

Energy Health (2019)
The Mind Games Race for Research

The Mind Games is a fun, action-packed corporate event raising money for mental health research. The inaugural event will take place in Hobart during October's Mental Health Week.

Our work environments play an important role in helping people sustain good mental health and recover from illness. The Mind Games will build and promote mental health at work while raising money for critical research into the prevention and treatment of mental health problems. All profits raised will fund research into workplace mental health at the Menzies Institute for Medical Research. Find out more about The Mind Games.

Menzies Institute for Medical Research (2015-2019)
TasNetworks Mental Health and Wellbeing Scholarship

The TasNetworks Mental Health and Wellbeing Scholarship forms part of the Tasmanian mental health and wellbeing research program, which explores:

  • What a mentally healthy workplace looks like for businesses and organisations across Tasmania
  • The feasibility and acceptability of different types of strategies to promote good mental health, including work stress approaches like mindfulness

Find out more about the Menzies Institute for Medical Research.

Greening Australia (2016-2019)
Energy Wise

Energy Wise is a school program that aims to deliver meaningful energy literacy education to young Tasmanians and help them meet the emerging challenges of the energy sector. The program will be compliant with the Australian curriculum and aimed at secondary school students in years 7 and 8 statewide. Find out more about Greening Australia

Community Transport Services Tasmania (CTST) (2016-2019)
Electric Vehicle Partnership

An electric vehicle (a Nissan Leaf) has been added to the CTST fleet and is used to transport CTST clients to social and non-emergency medical appointments throughout the greater Hobart area, which will greatly assist in managing the increasing demand for medical-related transport.

We work with CTST to share knowledge and experience on how electric vehicles may be used as part of a fleet, and by the Tasmanian public more generally. The data and user experience captured through this partnership will allow us to gather important information on usage and charging patterns, which will inform future network design and ensure our electricity network is electric vehicle-friendly. Find out more about CTST.

University of Tasmania (2017-2019)
PhD Research of James Pay

James Pay is studying the behavioural ecology of the endangered Tasmanian Wedge-tailed eagle, which includes monitoring eagle movements via GPS. Despite their endangered status, there is very little known about the behavioural ecology of Wedge-tailed eagles, other than they are extremely sensitive to disturbance during the breeding season.

The aim of the research is to clarify the behavioural ecology of the Tasmanian Wedge-tailed eagle and use this information to help improve management actions. The outcomes of this partnership also support our Threatened Bird Strategy.