Customer Charter

Your customer experience

We value our customers and the relationships we have with them. This focus has helped shape our vision and purpose and lays the foundation for ensuring customers are central to everything we do.


  • Listen to and understand your needs
  • Put ourselves in your shoes
  • Deliver what has been promised
  • Consult with you on issues or changes that will impact you or your lifestyle
  • Undertake our work in a safe manner that is sensitive to the local environment
  • Continually review and find ways to improve our service to you.

View the full Customer Charter (PDF 10.1MB).