Customer engagement

We provide a variety of network services for the transmission and distribution of electricity in Tasmania.

We've established our business to achieve different outcomes, principally to deliver lowest sustainable prices to you, safely and reliably. We also want to provide a better future for you and the community.

We value you and our relationship with you. Our focus has helped shape our vision to be Trusted by our customers to deliver today and create a better tomorrow. Our customers are one of the four pillars fundamental to the achievement of our strategy.

We've developed a program that drives the focus on how we deliver quality service outcomes for you, which is aligned to our Customer Charter.

Although we have a diverse range of customers (PDF 1.2MB), we have a holistic approach to our service and we're committed to engaging with you about our activities and plans for the future. Our program includes an engagement framework (PDF 148KB) that assists us to drive a culture of Customer First.

Connections Pricing Framework

TasNetworks is proposing changes to the Connection Pricing Policy for customers requesting new or upgraded connections.

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Tariff Reform

TasNetworks is currently reviewing network tariffs to understand how they could provide better price signals for our customers.

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Our Expenditure Projects

TasNetworks is reviewing electricity network investment plans in response to the changing environment in the energy industry.

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Regulatory Proposals

TasNetworks’ Regulatory Proposals focus on reducing costs for our customers, while continuing to deliver reliable services.

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