Customer engagement

TasNetworks provides a variety of electricity network services for the transmission and distribution of electricity in Tasmania.

We have established our business to achieve different outcomes, principally to deliver lowest sustainable prices to customers, safely and reliably. We also want our business to provide a better future for all of our customers and the community.

At TasNetworks we value our customers and the relationships we have with them. This customer focus has helped shape our vision to be "Trusted by our customers to deliver today and create a better tomorrow". Our customers are one of the three key pillars fundamental to the achievement of the TasNetworks Strategy.

TasNetworks has developed a Voice of the Customer Program that drives the focus on how we deliver quality service outcomes for our customers, which is closely aligned to the TasNetworks Customer Charter.

Although TasNetworks has a diverse range of customer segments (PDF 1.2MB), we have a holistic approach to customer service.

We are committed to engaging with our customers about our activities and plans for the future. The Voice of the Customer Program includes an engagement framework (PDF 148KB) that assists us to drive a culture of ‘Customer First’.

Connections Pricing Framework

TasNetworks is proposing changes to the Connection Pricing Policy for customers requesting new or upgraded connections.

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Tariff Reform

TasNetworks is currently reviewing network tariffs to understand how they could provide better price signals for our customers.

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Our Expenditure Projects

TasNetworks is reviewing electricity network investment plans in response to the changing environment in the energy industry.

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Regulatory Proposals

TasNetworks’ Regulatory Proposals focus on reducing costs for our customers, while continuing to deliver reliable services.

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