We want you to get the most out of the emPOWERing You Trial and have provided a number of resources to help ensure this happens.
If you can't find the help you need, please get in touch by emailing us at email@example.com or call Kylie on 6274 3031.
Close out survey is here
You should have recently received the emPOWERing You Trial close out survey by email or post. This is a chance to have your say and receive a reward for your feedback.
The survey should take around 15-20 minutes to complete. To earn your reward of $100, the survey must be completed and returned by 31 January 2019. If you’d like your payment before Christmas, you’ll need to complete and return the survey to us by 17 December 2018.
What's the emPOWERing You Trial about?
Through our emPOWERing You Trial, we're exploring how we can empower our customers to understand and manage their electricity use and enable them to make more informed choices.
We've created a short video that explains what our trial is about. We hope this video inspires you to better understand and manage your electricity use. To get the most out of the video, we encourage you to watch it a couple of times.
How to use the app and portal
Our video explains how to set up and use the emPOWERing You app and portal.
For more detailed instructions about the app and portal, check out our user guide.
Phase 2 has kicked off and we want to reward you
In peak periods, lots of customers use electricity at the same time. This places a high demand on the network. By contrast, in off-peak periods, customers use a smaller amount of electricity and there is a lower demand on the network.
We build, replace and maintain the network with enough capacity to meet the highest periods of demand. This ensures the network is able to keep everyone’s lights on, dinner cooking and heater on. Of course, replacing and upgrading the network’s capacity costs money.
By encouraging customers to spread their electricity use over the course of a day, the overall demand placed on the network will be lower. By extension, your network charges will also be kept lower over time. This benefits all our customers.
To better understand these benefits to customers, we're introducing demand based time of use network charges. This offers customers more choice so customers who use more electricity in off-peak times will benefit.
In Phase 2, we are rewarding you for responding to trial network charges. You and your household can earn a total reward of up to $170 by changing the way you use electricity in your home. Your chance to earn rewards for responding to trial network charges began on 1 February 2018 and runs until 31 January 2019. You can also earn an additional $100 for completing surveys during Phase 2.
You’ll have received your first Reward Summary in March which shows the reward you earned in February. The monthly Reward Summary compares the cost of the network using consumption and trial (demand based time of use) network charges. It’ll also explain how your reward has been calculated (using indicative 2019-20 network charges).
If you’d like to know more about how we're calculating your reward payment, check out our Reward Summary Guide.
You may not get a reward each month, and that's OK. Each month you’ll gain a greater understanding of your energy use which may help you save on your electricity bill. You’ll also be helping us to better understand how to support all Tasmanians in understanding their electricity usage.
Remember to think in terms of Shift-Stagger-Save as this will help increase your reward payment. You can use our emPOWERing You Trial app and portal to help understand when and how you’re using electricity.
Your reward payment will be made at the end of Phase 2 (February 2019).
How can I increase my reward payment? Shift-Stagger-Save
We've put together some information to help you understand the trial network charges and how to Shift-Stagger-Save.
Why does time matter?
To better understand how time of use affects your electricity charges, it helps to think about holidays (we know, reading this is far from a holiday). When you’re booking a trip you might have noticed how prices can be lower during the off-season, like during school terms. Similarly, prices go up during peak season, such as during the Christmas period, when most people have time off and are keen to get out and enjoy the warm weather.
Electricity’s no different.
What are peak times?
Peak periods occur in the morning and at night – when most people get up (between 7am and 10am) and when most people get home from work and are busy at home (between 4pm and 9pm). We’ve developed a fridge magnet to help customers remember peak times.
To give everyone an opportunity to find savings, weekends are off-peak.
Will I still receive my quarterly electricity bill from my retailer?
The potential payment in your reward summary will not come off your regular electricity bill.
Your potential payments will accumulate throughout the trial and will be paid at the end of Phase 2 (February 2019).
The charges in your monthly Reward Summary relate to future network charges only – it’s not an electricity bill. Your quarterly electricity bill combines all the costs of providing electricity to your home: generation, network and retail. This bill will still come as usual during the trial.
No penalty will apply in any month where your trial network charge (demand based time of use) is higher than your consumption network charge
Because there is no penalty, your final reward cannot be less than $0
You can earn an additional $100 for completing surveys during Phase 2
Keep up to date
Want to keep up to date with what's happening in the Trial? Read our emPOWERing You Trial news.
Stay up to date with the latest news and see what your fellow participants are saying by joining the emPOWERing You Facebook group.
You can find the group by either visiting the emPOWERing you Facebook group or searching on Facebook for “TasNetworks emPOWERing You”. Once you find the Facebook group, ask to join and we’ll add you to our Facebook community. Our weekly Facebook posts ensure you’re up to date with trial news and keep an eye out for some interesting energy saving tips which can help you reduce your electricity bill.
We want to know your story
Have you made any changes to your electricity habits? Small changes can have big results.
Have you installed a time switch for large appliances? Have you moved the time you do laundry out of peak times or to the weekend? Do you wait until after you’ve finished cooking dinner before using large appliances?
Even if you’ve had to make no changes to receive a reward, let us know!
Your story will help us better understand how to support all Tasmanians.
Let us know your story or ask any questions via our Facebook group, calling us on 6274 3031 or emailing us at firstname.lastname@example.org.
Frequently asked questions
The answers to many common questions are included in our FAQs.
*By using this app or portal you are agreeing to the terms and conditions of the emPOWERing You Trial which can be found in the emPOWERing You Participant Agreement for Phase 2.