Connections Portal

The Connections Portal can be used by anyone who wishes to submit a new connection application online. Electrical Contractors can use the Connections Portal to submit and track their Electrical Work Requests. Some customers may find it easier for their electrical contractor to submit the application on their behalf.

Basic Connection: single residential premises; small commercial properties.
Negotiated Connection: where TasNetworks needs to build the distribution system to provide your electricity
Public Lighting: where public lighting is required
Embedded generation: includes solar, wind and mini hydro connections.

Please select from the following links to find out more information regarding new connections or alterations to existing connections.

Connections and alteration process explained
Large subdivisions or development
Types of new connections
Types of connection alterations and upgrades

No, you will not be able to view connection applications submitted outside of the portal. If you require information about the status of an application which was not submitted using the Connections Portal, please call our Customer Supply Team on 03 6324 7583 or email us at: newsupply.applications@tasnetworks.com.au.

Yes, we are still processing your application. Once a valid completed form is received and assessed you should expect a response from us within 10 business days.

Yes, forms can still be downloaded, filled out and submitted by fax, email or post. 

Forms submitted by fax, email or post will not be available to view within the portal and cannot use the portal online payment option.

Post: TasNetworks Pty Ltd
Network Customer Supply
PO Box 419
Launceston TAS 7250

Fax: (03) 6324 7528
Email: newsupply.applications@tasnetworks.com.au
 

TasNetworks will provide a refund of application fee, design deposit or capital contribution under the following conditions:

If you cancel the connection application prior to design work commencing (after paying the design deposit);
If the capital contribution cost is less than design deposit originally paid; or
If you have paid the design deposit but your design work is deemed unnecessary.

Note - All of the above scenarios will trigger a refund process that does not require any action on your part. The process will result in the generation of a refund cheque which will be sent to your postal address as captured in the application (all refunds are paid by cheque regardless of the original payment method used). 

You can contact the Customer Connections team via phone or email for assistance with portal specific issues:

Phone (03) 6324 7583 or 1300 137 008; or

Email newsupply.applications@tasnetworks.com.au.

All you need to do is register via the following link: connections.tasnetworks.com.au

Registration to the portal is quick and easy and once registered you will be able to submit and track connection applications using a personalised account and if you choose, pay using the online credit card payment option.

Yes, once registered, the portal provides an online payment method utilising the secure NAB banking credit card eGateway.   Payments will be in AUD (Australian Dollars).  Your payment information is handled only by NAB and at no time does TasNetworks handle, retain or see your credit card details.  Customers can pay via other methods too.  View alternative payment options (PDF).