Policies and documents

Supply arrangement

No explicit negotiated contract exists with third parties for the provision and management of public lighting in Tasmania. However, our relationship with you is managed under the provisions of our Deemed Supply Contract.

Deemed Supply Contract

The Deemed Supply Contract details the contractual agreement between us and you in relation to the supply arrangements. This document does not need to be signed by you and applies when you take supply of electricity from our network, unless a negotiated supply contract exists.

View the Deemed Supply Contract.

Customer Charter for streetlighting

Our Customer Charter aims to ensure you have a safe and reliable supply of electricity and a high level of customer service. The Charter includes customer service standards that detail our commitment to you and outline our penalties should we fail.

View our Customer Charter.