Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

Unexpected error

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Power's out! What next?

There are a number of reasons why your power might go out. Before reporting your outage, don’t forget to check if the problem is inside your home. You may be able to get your power on quicker than you think…

Look, Check, Report

  • Look around the neighbourhood, are others in your street without power?
  • Check for faulty appliances, overloaded powerpoints, your switchboard
  • Report your outage online or by calling us on 132 004

Check your switchboard

Before reporting your outage, don’t forget to check the switches in your switchboard first.

Not sure how? Watch this short video 


Shocks and tingles

Experiencing a shock or tingle isn't normal. It could mean there's an electrical wiring issue in or near your home that might lead to a more dangerous situation. 

If you experience a shock or tingle, call us straight away on 132 004.

Online outage reporting and following

Did you know you can report and follow your unplanned power outages online? 

By following outages you'll receive SMS updates when the status of your outage changes.