Broken neutral explained

A broken neutral is a relatively common but potentially life-threatening electrical fault that can affect households and businesses.

Power flows in and out of your premise from our distribution network, entering via the active cable and leaving via the neutral cable. You also have an earth connection. If there's a break in the neutral return path, electricity can still exit the premises via your earth connection.

If there are problems with the neutral and earth, electricity may then travel by a different path. This may be via water pipes, stoves and metal taps or any other conductor of electricity. This can be very dangerous and you may suffer a serious electric shock if you touch something where electricity is present.

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Signs of danger

Broken neutrals can be difficult to detect (and in some instances may not be easily identified). Sometimes broken neutrals can be indicated by flickering lights or tingling taps. If you have flickering lights or tingly taps in your home, you may be at risk of serious injury or even death. Don't risk it – contact us immediately on 132 004.