Dial Before You Dig

Dial Before You Dig (DBYD) is a national referral service providing information on underground asset locations.

It is a free service designed to not only protect Australia's vast pipe and cable networks from damage and disruption caused by excavation or construction but to keep you safe.

DBYD requests should be submitted before you commence any activities as a building contractor, home owner, designer, landscaper, council, developer, excavator, trades person or farmers, but especially when you are digging, excavating or driving anything into the ground.

To determine the location of underground services before you begin any excavation, call Dial Before You Dig on 1100 between 8am and 5pm weekdays or submit your request online at www.1100.com.au

Once a request is submitted, a response from the asset owners of the respective underground assets (TasNetworks, TasWater, TasGas, Telstra, councils, etc.) can be expected within 2-3 business days.

Your responsibilities

It is important to know and understand your obligations and responsibilities in regard to protecting underground networks, as damages to TasNetworks cables and equipment can be dangerous and repairs can be costly.

The following good practice guidelines should be complied with when undertaking any form of excavation:

  • All constructors have a duty of care to avoid underground networks when digging or excavating underground.
  • Network asset information should be sought well in advance of any excavation or construction activities.
  • The network is always changing and plan validity dates do expire, plans issued by TasNetworks are normally valid for 30 days and you must submit a new Dial Before You Dig enquiry in order to update your plans.
  • Always perform an on-site inspection to confirm the presence of underground networks or contact TasNetworks directly. TasNetworks recommends you engage the services of an accredited cable location service provider to locate our cables.
  • Contact information for cable location and underground service location services can be found in the Yellow Pages (external link) under 'cable location' or through the National Utility Locating Contractors Association (external link).
  • Constructors must dig by hand when excavating or working close to underground networks.
  • If you damage any TasNetworks underground assets you must advise TasNetworks immediately.

The Dial Before You Dig service is also designed to protect civil contractors, their people and equipment.

Obtaining accurate information about your work site will minimise the risk of injury, personal liability and even death.