Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

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Solar connections (residential)

We understand connecting solar can be a complex process.

An electrician or solar installer can assist to determine which connection type is best for you, they can also submit a connection application on your behalf.

Wanting to connect or upgrade a solar system to the Tasmanian electricity network? Find out how...

What do I need to know about solar connections?

  • How long will it take to get connected?

    If the network doesn’t require a change or upgrade in order to support your new solar connection, the average timeframe for us to finalise our component of the process is about 4-6 weeks.

    If the network does require changes or upgrades to support your new solar connection, the average timeframe for us to finalise our component of the process is about 4-7 months. In addition to the work we undertake, your energy retailer will arrange for the meter installation and final connection.

  • How much will my new connection cost?

    There’s no fee if the network doesn’t require changes or upgrades. A fee may be charged if the network requires some type of change/upgrade to support your solar connection.

    You may also need to contact your energy retailer to find out if any other fees apply for this connection.

  • What information do I need to know before completing my application?
    • Electricity meter number
    • Electrical Contractors License number
    • Type of connection (overhead or underground)
    • Length of overhead service wire/underground mains service wire
    • Pole identification number
    • Voltage measured at the existing installation before the connection
    • Are voltage measurements available from onsite data logging?
    • Existing maximum demand (in amps)
    • Generator type
    • Number of modules
    • Manufacturer
    • Rated output (watts per module)
    • Connection and protective equipment incorporated
    • Number of inverters
    • Inverter model number
    • Inverter manufacturer
    • Inverter rating (in watts)
    • Inverter rating (in KVA)
    • Inverter phases
    • AS4777.2.2020 Grid Connection of Energy Systems via Inverters certificate number
    • Will the system incorporate battery storage? If yes, details of the battery storage system
    • Single line diagram of generator system (and battery configuration if applicable)

Relevant documents

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Need help?

Have any question about the connections process? Let us know

Connections Portal

Complete your connections application through our portal