Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

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An unexpected error has occurred. Please re-enter the information submitted or call us on 1300 137 008.

Solar applications
At the end of November the TasNetworks Portal will change the Embedded Generation Connections process and online application forms to make it easier for you to lodge and track an application.
The two key changes are:
1. The application process becomes a two-part process: apply to connect and provision of as-builts and verifying electrical works (replacing the need for a separate Electrical Works Request)
2. TasNetworks will forward metering requests to the Electricity Retailer once  as-built and electrical works verification has been provided.
Further information for Electrical Contractors
Further information for Solar Retailers

Solar energy explained

The sun's energy is a free and clean form of renewable energy that can be used to generate electricity using solar panels. Installing solar panels will enable you to generate your own electricity, reduce your power bill and reduce greenhouse gases.

How does solar work?

  1. Solar panels: When the sun's shining, solar panels capture sunlight and convert it into solar direct current (DC) electricity
  2. Inverter: The inverter converts this power into 240V AC electricity that's used by your appliances. Any excess is exported to the grid
  3. Household appliances: Your house uses electricity from either your solar panels (when they're generating power) or the grid (when they're not)
  4. Meter: Your solar meter only reads the energy produced over the amount your house uses
  5. Grid: Any electricity not used is fed into the electricity grid through your electricity meter. When you're consuming more than you produce you draw electricity from the grid

Frequently asked questions

  • What happens to my solar during a power outage?

    For your safety, your solar system will automatically cut out during a power outage on the grid your system is connected to.

    Check to ensure your solar system turns back on after planned or unplanned power outages. Not all solar inverters will switch back on automatically after a power outage.

  • What's a solar feed-in tariff?

    A feed-in tariff (FiT) is a rate of payment made by an energy retailer to a customer who "feeds" electricity back into the grid. Any enquiries you have about these prices need to be directed to your energy retailer.