Meters and meter reading

The safety of our meter readers is important to us. Dogs are often the biggest barrier between the meter reader and your meter. This doesn't mean your dog is dangerous, we simply can’t take the risk when it comes to the safety of our people under any circumstance. 

If our records indicate you have a dog on your property and our meter reader cannot see your dog has been restrained, they will not enter your property to read the meter if they feel their safety is compromised. If they were unable to access your property to read your meter, your account will be estimated based on your account history.

To ensure your meter is read accurately, please check your power bill to find out when our meter readers are coming and safely and visibly secure your dog. You can find out the approximate meter reading date on the bill you receive from your retailer, under “Approximate Next Reading Date”. While we aim to read your meter on the Approximate Next Reading Date displayed on your account, the actual reading may occur one business day either side of that.

If your circumstances change and you no longer have a dog at your property, please let your retailer know so we can update our records.

If you are experiencing access issues, please contact your retailer to discuss the options available to you.

Advice for dog owners

What does visibly restrained mean?

Your dog needs to be visibly restrained/fenced away from the meter box to ensure the safety of our meter readers. When a meter reader has to enter your property to read your meter and they cannot see your dog is unable to access the area where the meter box is located, they may not enter the property if they feel their safety is compromised.

Can I introduce my dog to the meter reader so they know my dog?

Unfortunately no, this approach won't work as you won't always have the same meter reader visiting your property.

Can the meter reader knock on the door when they are at the house so I can put my dog away?

If our records indicate you have a dog and we can't see it's visibly restrained, our meter readers will knock on the door, provided they have safe access to the door.

How do I know when your meter readers are coming?

Our meter readers will read your meter either on Approximate Next Reading Date on the back of your bill or 1 business day on either side of that. If we fail to read your meter during this 3 business day window we will organise at your request a special reading date at no cost to you.

How do I know when the meters have been read?

Our meter readers can leave a card to notify that your meters have been read but you need to register for this service. You can do this by calling us on 1300 137 008.