It's important our meter readers can safely access your meter during normal business hours.
Obstructions and unsafe access examples
Meters are blocked by vegetation, equipment or rubbish
Meter box doors fall off when opened
A new deck has been built over a meter box
A new fence has been built making it difficult to get to a meter box
Gates — and sometimes meter boxes — are locked
Meters are in a flood-prone area
The approach road or track is dangerous
Meters are in a pumphouse behind a pile of old equipment
Meters are behind an operating pump with no covers over the moving parts
There is an unrestrained dog near the box
The answers to most meter access problems are very easy and will only cost you either a minimal amount of time or money. Here are a few suggestions:
Debris, vegetation or rubbish
Clean up around your meter box area.
Unrestrained dog or other animal
Contain the dog or other animal in an area away from the meter. Read more about meter readers and dogs.
Construct a simple stile, or even steps, using tree rings, or posts. Alternatively, you could build a small gate.
Locked gates or meter box
Change your lock to suit our master key. Locks can be purchased from any of these approved locksmiths.
Report access issues
If you need help finding a solution to your meter access problem, please call us on 1300 137 008.