Power outage safety and preparation

Be prepared for an outage

  • Stay in touch – follow us on Facebook and Twitter and check our website for current outages on your mobile device
  • Keep informed of storm and bushfire warnings through TasAlert on Facebook and Twitter
  • Keep our 24-hour fault number 132 004 in an accessible place (such as on your fridge or save it as a contact in your mobile phone)
  • Prepare a home emergency kit that includes items to assist you during outages:
    • 100% charged radio tuned to ABC Local Radio for outage restoration updates
    • A  100% charged torch 
    • A 100% charged mobile phone (and other electronic devices like tablets)
      • Remember the appropriate chargers and spare batteries! Chargers can be plugged into a car's 12V outlet or plugged into a car's USB port
    • A first aid kit and any medications essential to you and your family’s health
    • Special items for vulnerable people, such as babies or the disabled
    • Non-perishable food and water
    • Utensils and a can opener
    • Be aware that if you have solar panels, your power will still go out unless you have a battery storage system set up for off-grid operation
    • If you use gas bottles, have a spare one as well
    • If you use electricity for heating, have some extra blankets and clothing

If you wish to include items that'll assist you in storms and bushfires, view the information provided by TasAlert.

  • Know how to manually override electronic access to your home or garage
  • Tie down loose items around your home and garden that could become airborne during severe winds such as outdoor furniture, trampolines and other play equipment
  • Call us on 132 004 if you see sparks from powerlines nearby or trees or foliage too close to powerlines
  • If you're dependent on electric powered, life-sustaining equipment, view our information for life support customers

Stay safe during outages

  • Always stay well clear of fallen powerlines, they may be live. Report fallen powerlines to 132 004
  • In storms, avoid using a landline phone. If you experience dimmed or flickering lights, turn off and unplug non-essential appliances. Don't touch your switchboard or anything metallic (including taps) and call us on 132 004 (using a mobile phone only). Check your CablePI - When it's working correctly it'll show a solid green light. An alarm or flashing amber light indicates a problem
  • Disconnect or turn off all appliances such as chargers, TVs, computers, laptops, modem/routers or any appliance that'll turn on automatically when power is restored. If several appliances start at once they may overload electrical circuits
  • Listen to your local ABC radio station on a battery-operated radio or the car radio for power restoration updates
  • Use battery-operated torches. Don't use candles as this increases the risk of fire
  • Avoid opening the fridge or freezer. Food will last longer if you keep doors closed
  • Use a portable generator with extreme caution. Always use it in a well-ventilated area and connect appliances directly to the generator. Keep the generator dry and don't use in wet conditions
  • Cook on a gas BBQ - but leave it outside. It's dangerous to bring a gas-fired BBQ inside
  • Don't plug back-up generators into your switchboard. It's dangerous and can impact the crews trying to repair the network
  • If you have solar panels, these may still be generating electricity even if your lights are out. Don't climb onto your roof to inspect the panels - stay well away
  • Keep the house warm in winter by pulling curtains closed and be aware pipes can freeze and burst in winter. If necessary, let taps drip slowly. Tank water users may need to take different measures
  • Leave one light turned on so you know when power is restored

When power is restored

  • Restock and recharge batteries you used
  • Throw out food that has gone off in the fridge or freezer
  • If you have solar panels, we recommend you check to ensure your solar system has been restored after any planned or unplanned outage. Not all solar inverters switch back on automatically after an outage