Life support equipment
We understand a continuous power supply is very important to you as a life support customer. However, we're unable to guarantee supply of electricity 100% of the time.
Planned power outages
If we need to interrupt your power to undertake planned maintenance or construction, we'll give you at least 4 business days’ written notice so you can make alternative arrangements. You can monitor current power outages here .
Unplanned power outages
In the case of an unplanned power outage, please call us on 132 004. When your call is answered, please state you're a registered life support customer. We'll endeavour to have your power restored as soon as we can. There may be reasons beyond our control (such as vehicle accidents or extreme weather) that can affect the power supply to your area for an extended period of time.
How do I register as a life support customer?
Please contact us to register life support equipment at your address. Alternatively, you can contact your energy retailer. Please also let us know if the life support equipment at your address is no longer required.
What can you do to prepare for power outages?
- Consider installing an uninterruptible power supply device. Contact an electrician for information about this
- Discuss suitable plans of action in the event of a power outage with your health care professional. An action plan may include options of going to another location like a neighbour's house, relative's house or the nearest hospital
- Have important information on hand such as names, addresses and phone numbers of your doctor, the nearest hospital, a neighbour or someone nearby who can assist you