Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

Photo by Voula Pleonie
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Subdivisions or developments

Are you planning a large subdivision or development? We'd like to speak with you early in your project planning to ensure we understand your needs.

Book a face-to-face meeting

Book a face-to-face meeting

We understand electricity connections can be complex. We've set aside times where you can make an appointment to meet us and discuss your subdivision or development connection

Frequently asked questions

  • Types of developments

    Typically, developers undertake the following types of developments:

    • Traditional residential, rural, commercial subdivisions
    • Multi-tenancy developments such as apartments or shopping complexes
    • Industrial and commercial parks
    • Closed gate or private subdivisions
    • Village type residential developments such as retirement villages
  • What does the developer pay for?

    A developer's responsible for 100% of the cost of providing the infrastructure for their development. This includes, but is not limited to, costs associated with:

    • The electrical reticulation inside the development
    • Connection works to connect the development to the network
    • Upstream augmentation of the existing distribution system to provide capacity to supply the development
    • All civil works undertaken by us relevant to, but external to the development
    • The evaluation and acceptance of assets not designed and constructed by us
  • Can someone else (other than TasNetworks) design or construct new electrical assets?

    Customer Choice for design and construction is offered to negotiated connection customers as of January 2016 for underground subdivisions. 

    Customer Choice means as a developer, you can engage an accredited electrical designer and/or an accredited electrical constructor for the design and construction of new assets beyond the existing boundaries of the shared network. This is inclusive of low voltage, high voltage, public lighting and transformation assets. We can still be engaged to undertake this work.

    It doesn't include:

    • Basic connections
    • Augmentation of the network to support the connection
    • Any work that involves our assets
    • Any work that requires a planned outage
    • Evaluation and acceptance of the connection design
    • Evaluation and acceptance of the construction
    • The final connection to our infrastructure
    • Design of commercial and industrial underground subdivisions

    Our developer's toolkit below outlines in more detail the processes and requirements for exercising Customer Choice in the design and construction of your new underground residential development and construction of your commercial and industrial underground subdivision.

Developer's toolkit

Developer's toolkit

We have policies, guidelines, standards, specifications, forms and manuals to assist developers with the design and construction of a new development