Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

Unexpected error

An unexpected error has occurred. Please re-enter the information submitted or call us on 1300 137 008.

Alter an existing connection

Do you need to relocate or increase the power supply to your existing connection? We offer a range of alteration and upgrade options to the electricity network.

We understand making changes to your power supply can be varied and complex. You may need the assistance of an electrician to determine which connection type is best for you. Your electrician can also submit a Connections Application on your behalf. Please note, we’re responsible for connecting your property to the network and your energy retailer is responsible for installing your meter.

Does your home have a CablePI?

CablePI can protect you and your home by detecting electrical faults. Order one today.

Do you need a basic or negotiated alteration?

  • Basic alterations

    Apply for this for if you’re upgrading or replacing your existing connection that:

    • Will be less than 100 amps per phase, and/or
    • Doesn't require any network changes/alterations
    Read more

    How long will it take to alter my current connection?

    The average timeframe for us to finalise our component of the connections process is about 4-6 weeks. In addition to the work we undertake, your energy retailer will arrange for the meter installation and final connection.

    How much will my connection or alteration cost?

    View a list of our basic alteration fees.   

    Will I need to pay a deposit?

    No deposit is required.

     What information do I need to know before starting my application? 

    • The distance from our existing electricity supply to your proposed connection (in metres)
    • How much of this distance is on your property, public roads or neighbouring properties (in metres)
    • How much of this distance is underground or overhead (in metres)
    • The pole identification number you connect to or propose to connect to 
    • Will the line be crossing a neighbour’s property? If yes, are they likely to grant an easement? Have you discussed the easement with your neighbour?
    • Total proposed connection demand (in amps)
    • Existing demand (for existing connections) (in amps)
    • Number of phases (1, 2 or 3)
    • Estimated annual consumption
    • Maximum motor starting load (in amps)
    • Total air-conditioning/heat pump loading, input load only (in kW)
    • Site sketch and demand assessment
  • Negotiated alterations

    Apply for this for if you’re upgrading or replacing your existing connection and your connection will be over 100 amps or requires network changes in order to support your altered power supply. All negotiated alterations need further investigation by us to determine the work required to complete your alteration.

    Read more

    How long will it take to alter my current connection?

    The average timeframe for us to finalise our component of the negotiated connections process is about 4-6 months. In addition to the work we undertake, your energy retailer will arrange for the meter installation and final connection.

    How much will my connection/alteration cost?

    You’ll be provided with a quote (called a letter of offer) after we’ve completed our investigation.

    Will I need to pay a deposit?

    Yes. In most cases a design deposit of $500 inc GST is required before we process your application and begin our investigation. For larger projects (over 100 amps) or more complex projects, you may be asked to pay a non-refundable application fee of $2,324.46 inc GST or more.

    Please note: The design deposit is deducted from your contribution within our letter of offer. If you don’t proceed with the offer, your deposit won’t be refunded and any additional costs incurred by us associated with preparing your offer will be invoiced to you.

     What information do I need to know before starting my connection application? 

    • The distance from our existing electricity supply to your proposed connection (in metres)
    • How much of this distance is on your property, public roads or neighbouring properties (in metres)
    • How much of this distance is underground or overhead (in metres)
    • The pole identification number you connect to or propose to connect to
    • Will the line be crossing a neighbour’s property? If yes, are they likely to grant an easement? Have you discussed the easement with your neighbour?
    • Total proposed connection demand (in amps)
    • Existing demand (for existing connections) (in amps)
    • Number of phases (1, 2 or 3)
    • Estimated annual consumption
    • Maximum motor starting load (in amps)
    • Total air-conditioning/heat pump loading, input load only (in kW)
    • Site sketch and demand assessment

Need help?

Have any question about the connections process? Let us know

Connections Portal

Complete your connections application through our portal

Contracts, policies and applications