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New electricity connections

Do you want to arrange a new power connection? Here’s some information to help you get switched on to the electricity network

We understand electricity connections can be varied and complex. You may need the assistance of your electrician to determine which connection type is best for you. Your electrician can also submit a connections application on your behalf. We’re responsible for connecting your property to the network and your energy retailer is responsible for installing your meter.

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CablePI can protect you and your home by detecting electrical faults. Order one today.

Do you need a basic or negotiated connection?

  • Basic connections

    Apply for this if you’re arranging a new connection or connecting temporary supply to a building site that:

    • Will be less than 100 amps per phase, and/or
    • Doesn't require any network changes or alterations
    Read more

    How long will it take to finalise my connection?

    The average time for us to finalise our component of the basic connections process is approximately 4-6 weeks. In addition to the work we undertake, your energy retailer will arrange for the meter installation and final connection.

    How much will my connection or alteration cost?

    We offer 16 types of basic connection services. View our fees and descriptions.

    Will I need to pay a deposit?

    No deposit is required.

    What do I need to know before starting my application? 

    • The distance from our existing electricity supply to your proposed connection (in metres)
    • How much of this distance is on your property, public roads or neighbouring properties (in metres)
    • How much of this distance is underground or overhead (in metres)
    • The pole identification number you connect to or propose to connect to 
    • Will the line be crossing a neighbour’s property? If yes, are they likely to grant an easement? Have you discussed the easement with your neighbour?
    • Total proposed connection demand (in amps)
    • Existing demand (for existing connections) (in amps)
    • Number of phases (1, 2 or 3)
    • Estimated annual consumption
    • Maximum motor starting load (in amps)
    • Total air-conditioning/heat pump loading, input load only (in kW)
    • Site sketch and demand assessment
  • Negotiated connections

    Apply for this for if you’re connecting a new supply or temporary/builder's supply and your connection will be over 100 amps or requires network changes. A negotiated connection is required when none of our standard basic connection types are suitable and we’ll need to investigate further to determine the work required to complete your connection.

    Read more

    How long will it take to get connected?

    The average time for us to finalise our component of the negotiated connections process is approximately 4-6 months. In addition to the work we undertake, your energy retailer may need to arrange for the meter installation and final connection.

    How much will my connection or alteration cost?

    You’ll be provided with a quote (called a letter of offer) after we’ve completed our network assessment and design.

    Will I need to pay a deposit?

    Yes. In most cases a design deposit of $500 (including GST) will be required before we process your application and begin our investigation. For larger projects you’ll be asked to pay a non-refundable application fee of $2,324.46 or more.

    Please note: The design deposit is deducted from your contribution within our letter of offer. If you don’t proceed with the offer to connect, your deposit won’t be refunded and any additional costs incurred by us associated with preparing your negotiated connection offer will be invoiced to you.

    What do I need to know before starting my connection application? 

    • The distance from our existing electricity supply to your proposed connection (in metres)
    • How much of this distance is on your property, public roads or neighbouring properties (in metres)
    • How much of this distance is underground or overhead (in metres)
    • The pole identification number you connect to or propose to connect to
    • Will the line be crossing a neighbour’s property? If yes, are they likely to grant an easement?
    • Have you discussed the easement with your neighbour?
    • Total proposed connection demand (in amps)
    • Existing demand (for existing connections) (in amps)
    • Number of phases (1, 2 or 3)
    • Estimated annual consumption
    • Maximum motor starting load (in amps)
    • Total air-conditioning/heat pump loading, input load only (in kW)
    • Site sketch and demand assessment

Ready? Let's go

Complete your connections application online via our portal

Need help?

Have any question about the connections process? Let us know

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