CablePI

Search our frequently asked questions

  • What will a CablePI do?

    The CablePI device detects changes that indicate the presence of a dangerous electrical situation called a broken neutral and if found, activates an alarm that will alert the householder to the possible fault. It does not cut off the power.

    Back to the top
  • How do I get a CablePI?

    To request a device, request a new CablePI online or phone 132 004.

    Back to the top
  • What will it cost?

    The CablePI device is distributed free to all households and businesses in Tasmania.

    Back to the top
  • Who do I call for general enquiries and where do I get more information about my CablePI?

    Back to the top
  • Will the CablePI damage or affect other devices or appliances?

    The CablePI has no effect on other appliances.

    Back to the top
  • What is the lifespan of the CablePI?

    The CablePI is built to last between 5 and 10 years. If you have any doubt about the reliability of your CablePI, call us on 132 004.

    Back to the top
  • How does a broken neutral occur?

    Broken neutrals can be caused by a range of events such as storm damage (where for example, tree branches may touch wires) vehicles hitting power poles and accidental disturbance of overhead or underground powerlines. Even wear and tear from the wind can cause the neutral to break.

    Back to the top
  • What dangers do broken neutrals pose?

    Broken neutrals are potentially life threatening. They have the capacity to direct dangerous voltages into household appliances or plumbing fixtures. There are a number of cases of electric shocks experienced each year in Tasmania as a result of broken neutrals.

    Back to the top
  • What else can a CablePI alert me to?

    Cable PIs may also alarm if they detect other issues in household electrical circuits, such as voltage problems.

    Back to the top
  • What do I do if the alarm goes off on my CablePI?

    Contact TasNetworks immediately on 132 004. Tell the operator that you have a CablePI. Report the alarm and then follow the advice and instructions provided.

    Back to the top
  • What does CablePI tell me?

    When it is working correctly it will show a solid green light. An alarm or flashing amber light indicates a problem.

    Back to the top
  • Where do I plug in my CablePI?

    The CablePI is best placed in a high traffic or noticeable area within the house such as a hallway or living or dining rooms.

    Back to the top
  • Do I leave the CablePI on all the time?

    Yes. As a broken neutral can occur at any time without prior warning the CablePI should remain plugged in and turned on at all times much like a smoke alarm should be left on at all times.

    Back to the top
  • What if the CablePI is faulty or damaged?

    To request a new device, request a new CablePI online or phone 132 004. This will be forwarded free of charge. You should receive your new device about three days after a request has been submitted. We will send you a reply paid envelope so that you can send the faulty device back to us.

    Back to the top
  • If the alarm goes off is the CablePI safe to touch?

    Yes, but remember there may be dangerous situations in your home. Call us immediately on 132 004.

    Back to the top
  • How do I know if my CablePI no longer works?

    No lights or more than one light flashing and a chirping indicates the device may not be operating correctly. To request a new device, request a new CablePI online or phone 132 004.

    Back to the top

Please submit your question

Select one *:



A confirmation email has been sent to the email address you provided. A customer service representative may contact you if they require further information.

We will answer your question as soon as possible. It may take up to 3 business days.