Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

Unexpected error

An unexpected error has occurred. Please re-enter the information submitted or call us on 1300 137 008.

Maintaining trees near powerlines

If you, your tools or tree come in contact with powerlines, there's a high chance of injury, fire or electrocution - as well as the potential to cause a power outage.


Safe growing around service lines

A service line is the black wire that carries electricity to your property. You're responsible for clearing any vegetation inside your property boundary that could affect your service line.

Use one of our authorised vegetation contractors to maintain trees or shrubs that are within 1 metre of your service line. (Please note you're responsible for payment of the contractor when they perform work around your service line).

Should you choose not to engage one of the below authorised contractors, please call us on 1300 137 008 for information about the process to have the service line temporarily disconnected to allow the vegetation to be safely cleared (a fee will apply).

TasNetworks authorised vegetation contractor list

We're not responsible for the work carried out by these contractors or the quality of services they provide

Business Contact details Region
A1 Tree Services Website: www.a1treeservices.com.au
Phone: 6427 2645
Email: admin@a1treeservices.com.au
North &
Bishop Vegetation Phone: 0428 561 260
Email: kadebishop5@gmail.com
North West
ETS Tree Services Phone: 0439 633 018
Email: rjenkins@ets.com.au
North &
North West
Hydro Services Tasmania Phone: 6339 6161
Email: administration@hst.net.au
Island Vegetation Phone: 0427 951 498
Email: office@islandveg.com.au
KAG Enterprises Phone: 0429 852 607
Email: mickleggett7@gmail.com
Arbwork Tree Services Phone: 0447 759 969
Email: craigwickham1982@gmail.com
Tree Dynamix Website: www.treedynamix.com.au
Phone: 6268 0422
Email: treedynamix@yahoo.com.au
Active Tree Services Website: www.activetreeservices.com.au
Phone: (03) 8873 3150 or 0456 932 364
Email: tas.admin@active.com.au
Concept Tree Services Website: www.concepttreeservices.com.au
Phone: 0409 287 948 (Monday-Wed 9am - 3.30pm)
Email: admin@concepttreeservices.com.au

Download a copy of our authorised vegetation contractor list (PDF)

  • What are the required clearances?

    For your safety, if trees or shrubs get within one metre of your service line, you’re not permitted to conduct any maintenance on them, and must contact an authorised vegetation contractor. You must also contact an authorised contractor if any vegetation is above a service line.

    Read more

    If you notice vegetation is approaching your service line, you may conduct maintenance as long as you, your tools, or any part of your equipment and the vegetation you’re trimming don’t come within 1 metre of the service line at any time.

Safe growing around distribution powerlines

A distribution powerline often has more than one wire and generally doesn't connect to a property. We're responsible for maintaining vegetation within the Clearance Zone around all TasNetworks-owned distribution powerlines.

  • What are the required clearances?

    We trim trees to adhere to the certain Clearance Zones. The Clearance Zones take into account the space needed to protect everyone’s safety, reduce the risk of fire and ensure a reliable supply of power.

    Read more

    As a general rule, the Clearance Zone is 3 metres. But in some cases where there are long spans of powerlines or very tall trees, we may do more than just trim trees and instead completely clear vegetation to achieve greater clearances.

    When maintaining vegetation on your property, under no circumstances are you, your tools or any part of your equipment permitted to be within 3 metres of a distribution line. You must also ensure no part of the vegetation comes within 3 metres of a distribution line.

Examples of where responsibilities start and finish

Customer A is responsible for clearing vegetation inside their property boundary that could affect all parts of their service line.

Customer B is responsible for clearing all vegetation from Customer A’s tree that has crossed their property boundary and affected their service line. You are only responsible for clearing vegetation on your property.

Speak with your neighbours to come up with a more permanent solution if regrowth continues.

Customer C is responsible for clearing vegetation around their service line that is within their property boundary. We’re responsible for maintaining the trees that affect Customer C’s service line on Customer B’s property.

Customer D is responsible for clearing vegetation inside their property boundary. We’ll maintain the tree affecting the distribution line outside the property boundary.

Plan ahead; plant smart

Avoid the risk of trees getting too close to powerlines by checking how tall it grows before planting.

You may like to consider removing at-risk trees and planting new ones that don’t grow taller than 3 metres at full maturity near distribution lines or don’t grow within 1 metre of service lines. Ideally, it’s best to avoid planting underneath service lines altogether where possible.

Which trees are best?

There’s a large variety of trees suitable for growing around powerlines. Speak to your local nursery. They’ll have information to help you select the best trees for your property.