Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

Unexpected error

An unexpected error has occurred. Please re-enter the information submitted or call us on 1300 137 008.


Service & Installation Rules (SIR)

SIR version 8.2 is effective 1st July 2022.

In conjunction with the new SIR please read our Interim Connection Arrangement requirements.

The Hub

The Electrical Professionals Information Hub holds the latest information for the electrical community.


Book a training session


COVID-19 updates


Current tenders

This information is designed to clarify our expectations of contractors and ensure that together, we can work safely, return home to our families at the end of the day and preserve our environment for future generations.

Contractor and tender management process
Induction and training
Procedures, standards and further information